--- title: Conduct satisfaction surveys to evaluate cultural and leisure activities description: The city's new Cocoriko platform offered a great opportunity to find out more about citizens' needs and expectations through an easy-to-use and effective tool. image: https://www.cocoriko.org/hubfs/undefined-1.png --- # Conduct satisfaction surveys to evaluate cultural and leisure activities By [**Team Cocoriko**](https://www.cocoriko.org/en/blog/author/équipe-de-cocoriko) on 3-Sep-2025 3:51:06 PM ![](https://www.cocoriko.org/hs-fs/hubfs/undefined.png?width=202&height=122&name=undefined.png) Located in the Chaudière-Appalaches region of southern Quebec, the City of Thetford Mines has a population of 26,891. Throughout the year, it offers a rich program of municipal cultural and leisure activities, combining various sports with a host of literary, artistic and outdoor activities. Residents can take advantage of quality infrastructures including two arenas and outdoor skating rinks, a modern sports complex, indoor and outdoor swimming pools, four public libraries, a 30-km bike path and much more. Thetford also offers a wide variety of cultural events, including shows, festivals and art exhibitions. ![](https://www.cocoriko.org/hs-fs/hubfs/undefined-1.png?width=598&height=335&name=undefined-1.png) ### Consultations The City of Thetford Mines' Service des loisirs et de la culture felt it essential to measure the satisfaction of those taking part in the activities offered. The new Cocoriko platform acquired by the city offered a great opportunity to gain a better understanding of citizens' needs and expectations, through an easy-to-use and efficient tool for compiling results. After launching a mini-survey in connection with the aquatics program, the City used this method to survey other activities such as dance classes and library services. ![](https://www.cocoriko.org/hs-fs/hubfs/undefined-2.png?width=1600&height=730&name=undefined-2.png) The benefits of Cocoriko: - Different question types are available - Logging in is quick and easy - Open-ended questions allow for more general feedback - Questionnaires are easy to create ### Target Marketing As satisfaction surveys are aimed directly at users of leisure and cultural services, it is not appropriate to launch a general appeal on social networks.  As a result, the survey is promoted primarily via QR codes affixed to posters displayed at the pool, library or other locations. When an e-mail distribution list is available, as for the lifeguard survey, this is also used.  ### Success Satisfaction surveys are very useful for the Leisure and Culture Department, as they help to identify strengths and areas for improvement in the various programs. The number of participants for each survey is sufficient, and contributions are greatly appreciated by the recreation team. > Creating a short satisfaction questionnaire on Cocoriko is really quick and easy! In no time at all, it's possible to make information available and offer a high-quality, visually interesting product. The platform is very useful for our Leisure and Culture Department. It enables us to get to know our customers better and tailor our service offering to their expectations. In this way, we can pursue our mission to serve the public and constantly improve our services. ##### Caroline Poulin Director of communications Share this [Share on X ](https://x.com/intent/post?url=https://www.cocoriko.org/en/blog/sondages-de-satisfaction&text=Conduct%20satisfaction%20surveys%20to%20evaluate%20cultural%20and%20leisure%20activities) [Share on Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://www.cocoriko.org/en/blog/sondages-de-satisfaction&t=Conduct%20satisfaction%20surveys%20to%20evaluate%20cultural%20and%20leisure%20activities) [Share on LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.cocoriko.org/en/blog/sondages-de-satisfaction&t=Conduct%20satisfaction%20surveys%20to%20evaluate%20cultural%20and%20leisure%20activities) Previous article [← How to Boost Public Consultation Participation with Cocoriko](https://www.cocoriko.org/en/blog/how-to-boost-public-consultation-participation-with-cocoriko?hsLang=en) Next article [Securing Social Acceptance: A Strategic Challenge for Project Developers →](https://www.cocoriko.org/en/blog/acceptabilit%C3%A9-sociale?hsLang=en) ## You May Also Like These Related Articles [A Consultation on Land Management in the Outaouais Region: Towards Better Ecological Connectivity](https://www.cocoriko.org/en/blog/une-consultation-%C3%A0-propos-de-la-gestion-du-territoire-de-la-r%C3%A9gion-de-loutaouais-vers-une-meilleure-connectivit%C3%A9-%C3%A9cologique?hsLang=en) ![](https://www.cocoriko.org/hubfs/Screenshot%202025-07-25%20093726.png) [Case studies](https://www.cocoriko.org/en/blog/tag/case-studies) ### A Consultation on Land Management in the Outaouais Region: Towards Better Ecological Connectivity The CREDDO is one of 17 regional environmental councils acro … 25-Jul-2025 9:21:45 AM 2 min read [What is Community/Public Engagement? 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First, to define the success of your consultation, it is ess … 30-Mar-2023 8:20:46 AM 2 min read ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Team Cocoriko", "url" : "https://www.cocoriko.org/en/blog/author/équipe-de-cocoriko" }, "dateModified" : "2025-09-03T19:55:12.951Z", "datePublished" : "2025-09-03T19:51:06.000Z", "headline" : "Conduct satisfaction surveys to evaluate cultural and leisure activities", "image" : [ "https://www.cocoriko.org/hubfs/undefined-1.png" ], "mainEntityOfPage" : { "@id" : "https://www.cocoriko.org/en/blog/sondages-de-satisfaction", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.cocoriko.org/hubfs/Branding/logo%201550.png" }, "name" : "Cocoriko MD (10774847 canada inc)" } } ```